Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.

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Displaying posts 37 - 48 of 51 in total

Dealing with out of hours calls

Posted in March 2017 

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Setting up an effective call queue

Posted in March 2017 

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Improvements to call queuing

Posted in June 2016 

One of the most valuable features in our call management system is the ability to place callers in a queue, which includes the option to announce their current position and...

Get your phone system ready for the summer

Posted in June 2016 

The great British bank holiday season may be over, but school holidays are creeping up on us and it seems like almost everyone has some time off scheduled over the...

Our new website is live

Posted in May 2016 

Here at Dial 9, we are very excited to announce the launch of our new look website - which you'll still be able to access at www.dial9.co.uk. We've embraced our...

Top tips for your on‑hold messaging

Posted in May 2016 

Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...

Introducing the Dial 9 portal

Posted in March 2016 

In order to enhance your customer experience, we are pleased to introduce to you our new Account Management Portal, designed to make managing your Dial 9 account even easier than...

Get to know the Dial 9 API

Posted in October 2015 

For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...