Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.

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Displaying posts 13 - 24 of 85 in total

What is an ATA?

Posted in February 2023 

An ATA, or Analogue Telephone Adapter is a very useful device that can help users (especially those at home) moving from an older fixed line type telephone service, to a...

More on the Yealink T3x range

Posted in February 2023 

Yealink have made a number of changes to their product lines in recent years, unifying their ranges so that fewer numbers of accessories and spares (such as handsets and power...

Using SIP3 for call traffic analysis

Posted in March 2022 

Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.

Porting ‑ explained

Posted in February 2022 

If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...

Dial 9 turns 10!

Posted in August 2021 

Here at Dial 9 we’re feeling extremely thankful and proud. And also more than a little amazed.

Preventing anonymous incoming calls

Posted in March 2021 

With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...

The mystery of VoIP acronyms and jargon solved

Posted in December 2020 

VoIP. SIP. PBX. Softphones. Technical jargon can be the bane of any industry, and telecommunications is no different. Okay, perhaps not as much as corporate culture in general… thinking outside...

New enhancements to our greetings features with SSML 

Posted in October 2020 

We're delighted to announce the addition of a new enhancement to our text-to-speech greetings feature - the ability to further customise your greeting by adding pauses, abbreviations and acronyms and...