Tips & Tricks

Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.

Displaying posts 73 - 84 of 88 in total

Dealing with out of hours calls

Posted in March 2017 on the Dial 9 blog

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Keep on track with Timers

Posted in March 2017 on the Sirportly blog

Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...

Setting up an effective call queue

Posted in March 2017 on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Give your support centre a new look

Posted in July 2016 on the Sirportly blog

In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...

Top tips for your on‑hold messaging

Posted in May 2016 on the Dial 9 blog

Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...

Intro to Agile: Part 4 ‑ The Kanban Board

Posted in November 2015 on the Codebase blog

Previously we discussed Time and Effort and how they're used in Codebase as part of the Agile methodology. To finish, we'll be talking about the Kanban Board, a central place...