Dealing with out of hours calls
When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...
Tips & Tricks
Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.
Displaying posts 73 - 84 of 86 in total
Keep on track with Timers
Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...
Setting up an effective call queue
If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...
Manage your Dial 9 account from your mobile device
In the following post, you'll be able to find out how you can manage many aspects of your Dial 9 account straight from your smartphone or tablet, without the need...
Give your support centre a new look
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...
Ensure you're receiving all communication from your customers
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Automate Bug Reporting with TestLodge
Testing software and logging bugs takes time. Integrating Codebase with TestLodge can save your team time by making this process more efficient.
Respond to Your Customers Faster using Automation and Macros
One of our biggest goals with Sirportly as a helpdesk has always been to make life easier for both your support team and your customers.
Top tips for your on‑hold messaging
Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...
Intro to Agile: Part 4 ‑ The Kanban Board
Previously we discussed Time and Effort and how they're used in Codebase as part of the Agile methodology. To finish, we'll be talking about the Kanban Board, a central place...
Get to know the Dial 9 API
For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...
Get an international number?
If you make or receive international calls regularly, you'll be pleased to hear that we are now offering the option to add international numbers to your account.