Tips & Tricks

Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.

Displaying posts 25 - 36 of 45 in total

Using submodules in Deploy

Posted in May 2017 on the DeployHQ blog

One of the most common issues users can experience when setting up a Deploy project is a submodule related error. These can be tricky to diagnose, so, in this post...

Making the most of your call logs

Posted in May 2017 on the Dial 9 blog

One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...

Dealing with out of hours calls

Posted in March 2017 on the Dial 9 blog

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Keep on track with Timers

Posted in March 2017 on the Sirportly blog

Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...

Setting up an effective call queue

Posted in March 2017 on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Give your support centre a new look

Posted in July 2016 on the Sirportly blog

In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...