Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
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Displaying posts 337 - 348 of 450 in total
Data Protection at Codebase
In light of recent events, we wanted to write a quick post to outline the measures we take to ensure that the data you entrust to us is safe and how we monitor the techniques used to ensure they will be ready for use when we need them.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
Maximum ticket age matching
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.
Linked Tickets
Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!
New features
We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.
Running Ruby apps in production
Over the last few months, I’ve been working on a number of Ruby applications which have a requirement to run a few different types of process — web servers, workers, crons — in order...
Notification enhancements
Following the addition of acceptance criteria to Codebase recently, we reviewed our current notifications for email, Slack and Hipchat.
Watched Tickets
We're pleased to announce the addition of a watched tickets page in Codebase, which gives you a dedicated page where you can view all tickets that you're currently watching in...
Acceptance Criteria
We've just released a new feature today that a number of our users have shown interest in - the ability to add acceptance criteria to a ticket that must first...
Simpler Ticket Creation
We're delighted to announce a new, simplified ticket creation process in Sirportly! A number of our users have commented that the multi-step flow was unnecessarily long-winded, so we've updated the...
Give your support centre a new look
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...