Watched Tickets
We're pleased to announce the addition of a watched tickets page in Codebase, which gives you a dedicated page where you can view all tickets that you're currently watching in...
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Displaying posts 289 - 300 of 394 in total
Acceptance Criteria
We've just released a new feature today that a number of our users have shown interest in - the ability to add acceptance criteria to a ticket that must first...
Simpler Ticket Creation
We're delighted to announce a new, simplified ticket creation process in Sirportly! A number of our users have commented that the multi-step flow was unnecessarily long-winded, so we've updated the...
Give your support centre a new look
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...
Improvements to call queuing
One of the most valuable features in our call management system is the ability to place callers in a queue, which includes the option to announce their current position and...
Ensure you're receiving all communication from your customers
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Get your phone system ready for the summer
The great British bank holiday season may be over, but school holidays are creeping up on us and it seems like almost everyone has some time off scheduled over the...
Automate Bug Reporting with TestLodge
Testing software and logging bugs takes time. Integrating Codebase with TestLodge can save your team time by making this process more efficient.
Sirportly iOS v1.5
Following the recent release of our updated Sirportly app for Android, we're delighted to announce the release of an updated app for iOS today.
Respond to Your Customers Faster using Automation and Macros
One of our biggest goals with Sirportly as a helpdesk has always been to make life easier for both your support team and your customers.
Voicemail enhancements, new IVR menu features & more
To us, there is no greater source of inspiration than you - our customer. That's why our product development is driven by your suggestions, comments and features requests. Recently our...
Custom Filters
We're delighted to announce the addition of a new feature to the Sirportly platform today - the ability to modify the conditions on any ticket filter for an on-the-fly ticket...