Give your support centre a new look
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...
Sirportly is a customer helpdesk platform which is packed with advanced features that any company needs to deliver customer support excellence.
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Displaying posts 13 - 24 of 32 in total
Ensure you're receiving all communication from your customers
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Sirportly iOS v1.5
Following the recent release of our updated Sirportly app for Android, we're delighted to announce the release of an updated app for iOS today.
Respond to Your Customers Faster using Automation and Macros
One of our biggest goals with Sirportly as a helpdesk has always been to make life easier for both your support team and your customers.
Custom Filters
We're delighted to announce the addition of a new feature to the Sirportly platform today - the ability to modify the conditions on any ticket filter for an on-the-fly ticket...
Sirportly Android v0.7
We're pleased to announce a new release of our Sirportly application for Android, which includes a number of new features and fixes:
Additional contact notification
We've just introduced another feature to Sirportly - a notification within the contacts tab in any ticket so you can quickly identify if there are any additional contacts included within...
Favourite tickets
A new feature has been added to the Sirportly platform today - the ability to create your own arbitrary list of important tickets.
Personalised outbound emails
Today we're delighted to tell you about the release of a new feature - the ability to customise the from name and address in outbound messages sent from Sirportly.
Draft Articles
As part of our 5.4 release of Sirportly, we're pleased to introduce the option to save a Support Centre article as a draft while you're working on it and before...
Changing contacts
As well as the other recent features we've deployed, we're now pleased to offer the option to change a ticket's primary contact - a feature that has been requested by...
A catch‑up on our latest features
Recently we released Sirportly 5.3, which has introduced a host of new features and improvements, many of which were requested by several of our customers.