Keeping your Sirportly account tidy
Recently, we added a number of features across all our services relating to our work for the GDPR coming at the end of May. This mostly included security features such...
Sirportly is a customer helpdesk platform which is packed with advanced features that any company needs to deliver customer support excellence.
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Displaying posts 1 - 12 of 32 in total
Enforced Two Factor Authentication for staff members
Starting today, administrators in Sirportly can enforce Two Factor Authentication (2FA) on all staff member accounts, meaning it must be set up before they can login.
SSL on Support Centres
Recently we've deployed support for free SSL with Let's Encrypt for custom Codebase and Deploy domains and we're now delighted to announce the release of the same feature - for...
Keep on top of your tasks with checklists
When you receive a ticket from a customer, there may be a number of tasks that need to be completed before the ticket can be resolved, or a reply sent...
Restrict access to your helpdesk based on IP
As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...
Keep on track with Timers
Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
Maximum ticket age matching
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.
Linked Tickets
Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!
New features
We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.
Simpler Ticket Creation
We're delighted to announce a new, simplified ticket creation process in Sirportly! A number of our users have commented that the multi-step flow was unnecessarily long-winded, so we've updated the...