Setting up an effective call queue
If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...
Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.
Tips & Tricks
Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.
Displaying posts 37 - 42 of 42 in total
Manage your Dial 9 account from your mobile device
In the following post, you'll be able to find out how you can manage many aspects of your Dial 9 account straight from your smartphone or tablet, without the need...
Top tips for your on‑hold messaging
Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...
Get to know the Dial 9 API
For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...
Get an international number?
If you make or receive international calls regularly, you'll be pleased to hear that we are now offering the option to add international numbers to your account.
Exploring presets
Recently we introduced a new feature which allows you to divert incoming calls to one or more incoming numbers at the click of a button. This might be useful in...