Favourite tickets
A new feature has been added to the Sirportly platform today - the ability to create your own arbitrary list of important tickets.
New Features
We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.
Displaying posts 49 - 60 of 78 in total
Personalised outbound emails
Today we're delighted to tell you about the release of a new feature - the ability to customise the from name and address in outbound messages sent from Sirportly.
Splitting Tickets
Hot on the heels of our new feature for restoring deleted items, we've also deployed a new feature today that has been requested by a number of our users -...
Recovering Deleted Items
Today we're pleased to introduce a new feature in Codebase - the ability to restore items removed from your account that may have been deleted in error.
Draft Articles
As part of our 5.4 release of Sirportly, we're pleased to introduce the option to save a Support Centre article as a draft while you're working on it and before...
Progress and Deadlines
Today we're making a small change to the ticket creation and updating forms. We're rolling the "Sprints" and "Dates and Milestones" tab into one unified tab, "Progress and Deadlines".
Kanban Board 2.0
If you've been a part of our agile beta you'll probably be familiar with the Kanban Board functionality that's available as part of a sprint. Today I'd like to introduce...
IP Address Security
Along with our recent addition of the option to force Two Factor Authentication for accessing the Codebase UI, we're pleased to offer the option to account administrators to only allow...
Enforced Two Factor Authentication
Recently we introduced a new feature to Codebase that has been requested by a few of our users, in particular account administrators; the ability to force users to set up...
Get to know the Dial 9 API
For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...
A catch‑up on our latest features
Recently we released Sirportly 5.3, which has introduced a host of new features and improvements, many of which were requested by several of our customers.
Announce queue position & wait time
If you're taking lots of calls and are therefore using a Call Queue, you'll be pleased to know we've recently introduced some new features that will help improve the callers...