An update of what we've been up to
It's been a little while since we showed off visual call routing, but we definitely haven't been sitting still! Over the summer and into the autumn we've been busy behind...
Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.
New Features
We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.
Displaying posts 1 - 12 of 24 in total
See your entire call flow at a glance ‑ introducing visual call routing
Managing inbound calls just got a whole lot clearer. We've launched a new visual call flow view, giving you a real-time, top-to-bottom map of exactly what happens when someone dials...
Introducing Our Brand New Time‑Based Routing Interface
We're excited to unveil a feature that many of you have been asking for: a completely redesigned time-based routing interface that makes managing your working hours simpler, more intuitive, and...
Simpler Email Template Editor
We're excited to share an update that's going to make customizing your email templates much simpler and more intuitive.
Preventing anonymous incoming calls
With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...
New enhancements to our greetings features with SSML
We're delighted to announce the addition of a new enhancement to our text-to-speech greetings feature - the ability to further customise your greeting by adding pauses, abbreviations and acronyms and...
Set up scheduled temporary office closures using Preset rules
We're happy to announce the release of a new feature to the Dial 9 platform today - the ability to enable or disable Presets via a schedule. This is especially...
Create your own audio greetings with our new text-to‑speech features
We're delighted to announce the addition of a new feature to the Dial 9 platform today - the ability to create your own audio greetings straight from a script, via...
Billing summaries now available
We've recently added a useful new feature to Dial 9 Connect - a Billing Summary page that gives you a breakdown of both your services, and any calls that you've...
Import your contacts and know who's calling before picking up
When you add a contact to your Dial 9 address book, you'll be able to see their name as part of the Caller ID when you receive a call from...
Integrate Slack with your phone system
Slack is a great service allowing teams to easily collaborate together and, today, we're delighted to announce our new integration that allows you to easily see when calls are made...
Recognise when people join a conference call more easily
We've just add some handy new features to conference rooms in Dial 9, so that you'll be able to configure an option for callers to announce their name before joining...