Articles from 2017

Displaying posts 61 - 63 of 63 in total

Data Protection at Codebase

Posted in February 2017 on the Codebase blog

In light of recent events, we wanted to write a quick post to outline the measures we take to ensure that the data you entrust to us is safe and how we monitor the techniques used to ensure they will be ready for use when we need them.

Pinned private notes

Posted in January 2017 on the Sirportly blog

We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!

Maximum ticket age matching

Posted in January 2017 on the Sirportly blog

We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.